Billing Manager
Own subscription billing accuracy, exceptions, and reconciliation for a live membership platform.
San Diego, California · Full-time · Benefits: health, dental, life
Role summary
Own member subscription billing operations—accuracy, timeliness, exception handling, and reconciliation—so members understand their charges and internal teams can trust billing data.
Why this role matters now
The membership platform is live with Stripe subscriptions, annual and monthly billing, and a growing need for disciplined billing operations as member volume increases. Clear billing ownership reduces support load, protects member trust, and creates reliable inputs for finance and product decisions.
First 6–12 month outcomes
- Document billing controls, exception queues, and escalation paths for failed payments, refunds, and disputes within approved authority.
- Establish a repeatable reconciliation process between the platform, Stripe, and operational records.
- Reduce time-to-resolution for billing-related member inquiries through SOPs and coordination with Customer Support.
- Produce recurring billing metrics useful to leadership.
- Partner with product and engineering on billing UX improvements grounded in observed member confusion patterns.
Responsibilities
- Operate day-to-day member subscription billing workflows in coordination with the platform and Stripe.
- Manage payment exceptions, refunds, and disputes within human-approved financial authority limits.
- Reconcile platform billing records with payment-provider data; investigate and resolve discrepancies.
- Maintain billing SOPs, escalation paths, and audit-friendly documentation.
- Coordinate with Customer Support on billing-question resolution without owning general support ticket queues.
- Identify systematic billing issues and partner with product and engineering on durable fixes.
- Protect member privacy and handle payment data according to approved policies.
Required qualifications
- Demonstrated experience in billing operations, reconciliation, or subscription billing support.
- Comfort working with payment systems and exception queues with strong attention to detail.
- Ability to write clear SOPs and communicate billing issues to non-finance stakeholders.
- Sound judgment when handling sensitive member billing situations.
Preferred qualifications
- Experience with Stripe or similar subscription billing platforms.
- Familiarity with SaaS or membership business models.
- Experience coordinating with customer support and product teams on billing UX.
- Spanish language skills for cross-border context.
Location and benefits
- Location: San Diego, California
- Employment type: Full-time
- Compensation: Not disclosed publicly; discussed during the hiring process
- Benefits: Health, dental, and life insurance
- Work authorization: Must be legally authorized to work in the U.S. without sponsorship — we do not sponsor visas at this time
Paws Beyond Borders is an equal opportunity employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.
If you need a reasonable accommodation during the application or interview process, email careers@pawsbeyondborders.com with the role title and your request.
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