Privacy Policy
Last updated: 4/13/2026
1. Information We Collect
We collect information you provide when you create an account, purchase a membership, add a pet, or contact us. This includes your name, email address, payment information, pet details (name, species, breed), and information about your membership and clinic visits.
2. How We Use Your Information
We use your information to provide our membership services, process payments, verify your identity at partner clinics, coordinate transportation when requested, send transactional and service-related communications, and improve our platform.
3. Information Sharing
We share information with our partner clinics in Tijuana to verify your membership and apply your coverage at checkout. We use third-party services for authentication (Clerk), payments (Stripe), and email delivery. These providers process your data according to their own privacy policies and our instructions.
4. Data Security
We use industry-standard security measures to protect your data. Payment information is processed by Stripe and is not stored on our servers. We do not sell your personal information.
5. Cookies and Tracking
We use cookies and similar technologies for authentication, session management, and to improve your experience. You can adjust your browser settings to limit cookies, though some features may not work correctly without them.
6. Your Rights
You may access, correct, or delete your personal information through your account settings or by contacting us. If you are in a jurisdiction with additional privacy rights (e.g., GDPR, CCPA), you may have additional rights to access, port, or request deletion of your data.
7. Contact Us
For privacy-related questions, contact us at pawsbeyondborders.com/contact.