Frequently Asked Questions

No. We are a veterinary membership program, not an insurance company. You get percentage-based coverage at participating clinics in Tijuana. Savings are applied at checkout — there are no insurance policies, deductibles, or claims. We use membership language such as coverage, plan, and visit — not policy or claim.

U.S. pet owners who want affordable veterinary care at participating clinics in Tijuana, Mexico. You may sign up from anywhere in the United States. One membership covers one pet.

Care is delivered only at participating clinics in our launch network in Tijuana unless we add locations in writing. We do not provide care in the United States through this program.

No. Each membership is tied to a single pet. If you have more than one pet, you need a separate membership for each.

Bronze ($19/mo), Silver ($49/mo), Gold ($99/mo), and Platinum ($149/mo). Each tier includes a different base coverage percentage, annual cap, and consultation allowance. Silver and above add enhanced consultation rates; Gold and Platinum include wellness coverage boosts and shorter wellness waiting periods.

No. Memberships are billed monthly at the full standard plan rate shown at checkout. There is no introductory $9 or other promo pricing in the live product today.

When you sign up, you commit to at least three months of membership at your plan's monthly rate. After that minimum period, you may cancel anytime from the Stripe billing portal linked on your member dashboard. Cancellation takes effect at the end of the current billing cycle.

No. We do not provide refunds for partial billing periods after a charge has processed. See our Terms of Service for full billing rules.

Use the billing portal on your member dashboard (powered by Stripe) to update your card, view invoices, or cancel after your minimum commitment date.

When you visit a participating clinic, staff verify your membership and record the visit. Your plan's coverage percentage is applied to eligible charges, subject to waiting periods and your remaining annual cap. You pay the discounted balance at checkout.

That figure reflects the potential gap between typical U.S. procedure pricing and prices at participating clinics in Tijuana — not a guaranteed savings amount on every visit. Actual savings depend on the procedure, your plan tier, and clinic pricing. Use our savings calculator for examples.

Each plan has a per-pet annual cap (for example, $1,000 on Bronze and $10,000 on Platinum). Coverage is applied until you reach the cap within your membership year. The cap resets on your annual reset date shown in your dashboard.

Coverage starts after a waiting period from your membership start date: Consultation — immediate. Wellness — 7 days. Illness — 14 days. Surgery — 30 days. Orthopedic — 90 days. Waiting periods are enforced at visit time and tracked on your member dashboard.

Pre-existing conditions may be covered subject to plan terms. Waiting periods still apply for certain procedure categories (wellness, illness, surgery, orthopedic) from your membership start date — they are not bypassed because a condition existed before you joined.

No. Membership provides percentage-based coverage at participating clinics subject to plan terms, annual caps, waiting periods, and eligibility rules. It does not cover all veterinary expenses and is not a substitute for insurance if you need broad U.S. coverage.

Browse our clinic directory for participating locations in Tijuana. Clinic availability may change as we expand the launch network.

Show your membership QR code or membership ID from your member dashboard. Clinic staff verify your membership and pet, then record the visit in our clinic portal.

You pay your portion — the clinic charges minus the covered amount — at checkout. The exact split depends on your plan tier, procedure category, waiting periods, and remaining annual cap.

Most clinics use clinic settlement: you pay the discounted balance at the desk, and Paws Beyond Borders reimburses the clinic for the covered portion of eligible visits per our membership terms. Reimbursement is tracked in our system; payout timing follows our operational process.

Some clinics may use member reimbursement mode. If you pay the full visit amount yourself, you can submit the visit for reimbursement through your member dashboard, upload a receipt, and track status. Payout is processed per our membership terms and operational workflow — not instantly at the desk.

Yes. Members can upload documents from the dashboard. Clinics may also attach visit documents. This helps with reimbursement and your pet's care history.

No. Members arrange their own travel to participating clinics. Paws Beyond Borders does not provide, coordinate, or subsidize transportation. Any transport-related benefits described in early product specs are paused and not part of the live membership.

You are responsible for meeting U.S. and Mexico entry requirements for your pet, including vaccinations and documentation. We recommend confirming current rules before you travel. We do not provide legal or customs advice.

View your plan, pet profile, waiting period tracker, annual cap usage, membership QR code, billing portal link, document uploads, reimbursement status (if applicable), and tele-vet consultation request form.

All plans let you submit a tele-vet consultation request through your dashboard. We confirm receipt and queue it for our team. Fulfillment partner, scheduling, and delivery timeline are being finalized — this is a request workflow today, not an on-demand video visit guarantee.

Use our contact page to reach the right inbox — help@ for general questions, support@ for membership, billing@ for payments. For billing updates, the Stripe portal on your dashboard is the fastest way to change payment details.

Our Terms of Service and Privacy Policy govern your membership. Read them before signing up for complete rules on billing, cancellation, coverage, and data use.