Clinic Partnerships & Onboarding Manager
Build qualified clinic relationships and guide onboarding through launch gates in Tijuana.
San Diego, California · Full-time · Benefits: health, dental, life
Role summary
Source, qualify, and onboard participating clinics in Tijuana—building trust with clinic leadership while ensuring launch readiness against PBB's operational and product requirements.
Why this role matters now
Clinic supply is a launch-critical dependency. PBB has launch clinic targets and an in-progress MSA pipeline; this role turns qualified interest into onboarded, operational partners without overstating signed network scale.
First 6–12 month outcomes
- Build a qualified clinic pipeline aligned with launch geography and capacity goals.
- Guide clinics through onboarding gates: agreements, catalog setup, staff training, and go-live checklists.
- Establish clinic feedback loops for product and integration priorities.
- Coordinate with integration engineering on PMS and workflow readiness.
- Document partnership playbooks and clinic-facing materials with accurate membership framing.
Responsibilities
- Identify and engage prospective clinic partners in Tijuana.
- Manage onboarding milestones from first conversation through go-live.
- Coordinate internal teams (product, engineering, billing) on clinic readiness.
- Represent PBB accurately—membership model, launch stage, and product capabilities.
- Support clinic staff training on platform workflows.
- Track pipeline status and report blockers to leadership.
Required qualifications
- Experience in partnerships, account management, or clinic/vendor onboarding.
- Strong relationship-building and negotiation skills.
- Ability to manage multi-stakeholder projects with clear milestones.
- Comfort operating in cross-border business context.
Preferred qualifications
- Veterinary industry or healthcare partnerships experience.
- Fluent Spanish for clinic relationships in Tijuana.
- Experience with SaaS onboarding or practice management systems.
- Familiarity with Baja California clinic operations.
Location and benefits
- Location: San Diego, California
- Employment type: Full-time
- Compensation: Not disclosed publicly; discussed during the hiring process
- Benefits: Health, dental, and life insurance
- Work authorization: Must be legally authorized to work in the U.S. without sponsorship — we do not sponsor visas at this time
Paws Beyond Borders is an equal opportunity employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.
If you need a reasonable accommodation during the application or interview process, email careers@pawsbeyondborders.com with the role title and your request.
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